Frequent Asked Questions

How will VoiceCloud’s voicemail system be different than my current system?
VoiceCloud’s voicemail has all of the same features as your current voicemail service, with the additional feature that it converts all your messages to text and sends them to your mobile device and/or email with the original audio file attached.

How are messages counted?
Any message that requires transcription is counted on your plan. We do not charge per SMS or per email sent, only by transcribed message. If a caller hangs up before leaving a message, you will not be charged.

How much does VoiceCloud’s Service cost?
Please see our VoiceCloud Plans VCT Plans, API Plans

How do I record my own greeting?
When you setup a voicemail box, you will have the option of either typing in text to be read, recording by phone, or uploading an MP3 file.

What languages does VoiceCloud support?
VoiceCloud is currently offered in English, Spanish and Arabic, but will soon be offered in German, French, Russian, and Mandarin as well.

If you would like to be notified when this occurs, please Contact Us.

How do I cancel my subscription?
You can cancel your subscription at any time by Contacting Us. You will then need to go to “Setup Instructions” page to disable the Conditional Call Forwarding on your Mobile Device.

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VoiceCloud is the leading provider of Cloud Based Voice Services. Launched in 2007 as a Voicemail to Text Transcription Service, VoiceCloud's 99% accuracy and high client retention has helped them grow into a premier Cloud Based PBX provider. VCT is VoiceCloud's VoiceMail to Text offering that allows users to choose multiple transcription options to be delivered via email and/or mobile application. VCX is VoiceCloud's next generation open phone system that allows the user to customize and control the way they receive and manage calls. VoiceCloud gives the user the ability to choose Local and Toll-Free Numbers in the USA, Canada and other select International countries around the globe. VoiceCloud uses Patent-Pending technology to convert your voice mails to text and deliver them via email and/or SMS text message. VoiceCloud enables you to save time by either listening to or reading your voicemail messages at a glance. VoiceCloud also offers Visual Voicemail with all plans and service levels. Visual Voicemail gives users the ability to see a list of received calls along with the audio file and transcribed text (if subscribed). Developers can access the same high quality Human Voice to Text Conversion employed by VoiceCloud in their own applications, via our Voice to Text API. VoiceCloud is the only Voice to Text provider that owns and operates their own Transcription Centers. This guarantees security and continuity. If you need true accuracy, VoiceCloud is the Solution. Voice Recognition Software offered by other providers, is only 50-60% accurate and will not work properly for addresses, phone numbers, invoice numbers, names and email addresses. VoiceCloud provides a superior Voice to Text service with 99% accuracy for a reasonable price. Stop listening and start reading your Voicemails now with Voicemail to Text Transcription. You can also visit us at http://vcloud.com to access and install our suite of mobile applications for your Blackberry, iPhone or Android phone.

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