Setup Instructions

VoiceCloud works by forwarding your phone to the VoiceCloud Number you chose during the setup process. You will need to forward your mobile or land line to the local number you were issued by VoiceCloud to utilise the service.

There are a few different options for forwarding but this is the easiest: 

Your mobile will have an option in the ‘Settings’ or ‘Profile’ menu called ‘Divert or Forward Calls’ (or something similar). Just follow the on-screen prompts to activate or deactivate your call forward options. There will be separate options for different situations, such as ‘Busy’ or ‘No answer’.  Just enter the VoiceCloud Number in the proper field and save your changes. 

You can also call your carrier directly and they will set it up free of charge.  You will want to choose a ‘conditional call forwarding’ ’No answer’ and/or ‘Busy’ setup.

Additional Mobile Phone Activation Instructions:

1. Enter the first code exactly as written, as if you’re dialing someone. Replace [phone number] with your VoiceCloud phone number. For example, if your VoiceCloud Number is +61-7-555-1212, and your service is Vodafone, then you would enter **61*075551212.
2. Press “Send” or “Talk” or “Enter” on your phone to dial that number.
3. After following the steps above, try calling your mobile phone from another phone and leave a voicemail. The message should appear in your VoiceCloud inbox! 
    
   Here is a list of the actual codes for all Mobile Carriers in AU.
    

Forward service	Activate	Cancel & Deregister	Cancel & Retain	Status	Reestablish
Unconditional forwarding:
all calls	*21*[phone number]#	##21#	#21#	*#21#	*21#
Conditional forwarding:
if busy	*67*[phone number]#	##67#	#67#	*#67#	*67#
if not answered	*61*[phone number]#	##61#	#61#	*#61#	*61#
if out of reach	*62*[phone number]#	##62#	#62#	*#62#	*62#
all forwards	*002*[phone number]#	##002#	#002#	*#002#	*002#
all conditional forwards	*004*[phone number]#	##004#	#004#	*#004#	*004#